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服务体系

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       北京东方雷士国际科技有限公司,是一家专业路灯、地插生产厂家,颇具规模和实力。设备精良,技术力量雄厚。主要产品有:太阳能灯、庭院灯、景观灯、地理灯、格栅灯、草坪灯、高杆灯、地面插座、桌面插座系列。经多年的市场营销,产品被广泛应用于全国各城市城乡等地区,远销东南亚、韩国、日本等国家。现以全新、系统的营销体系继续积极参与市场营销与市场竞争。公司以诚、以信、以德对待客户,以情、以理、以利对待合作伙伴,为提升顾客满意度,特作营销体系,质量承诺,质量目标有下:
营销体系
       一、 公司扩张规模建设,以规模生产及行之有效的管理模式和手段,保证产品质量,降低控制各项生产成本,促进生产成本领先,让利于顾客。
       二、 以市场需求价值为导向,以客户(同行)的目标价位为中心,以提高顾客的满意度为己任,坚持走薄利多销,诚信造明的中长期营销战略方针。
       三、 为顾客提供销售前全面系统科学的各项技术咨询、产品设计、产品选型、安装咨询等服务。
       四、 为顾客提供对产品进行监造和检验积极配合,全面合作,提供安装调试服务或派技术专家对路灯进行现场指导安装、调试服务。
      五、 为顾客提供售后产品的维修服务,如在产品质保期内,为客户提供免费维修,如在产品质保期外,只收取工本费及时、周到、热情、高效进行维修服务。
质量承诺
      一、 严格遵循ISO9000质量管理体系的程序,根据行业标准、企业标准、顾客提供或要求的技术条件进行产品设计、组织生产和进行产品检验,保证向顾客提供符合合同规定技术要求的产品。
      二、 保证提供的路灯符合合同规定的质量要求,在合同规定的质量保证期内,由于设计、制造和材料、外购零部件的缺陷面造成所供路灯的任何破坏,缺陷故障,当收到买方的书面通知书后,根据情况更换或维修有缺陷的路灯。
       三、 我公司提供的产品在达到技术规范要求以外的部分,所造成的质量问题或顾客有老产品自身的问题存在,我公司将积极寻找解决方案方法协助顾客。
    质量目标
    成品合格率100% 合同履约率100% 顾客意见处理率100% 顾客满意率98%质量承诺一、 严格遵循ISO9000质量管理体系的程序,根据行业标准、企业标准、顾客提供或要求的技术条件进行产品设计、组织生产和进行产品检验,保证向顾客提供符合合同规定技术要求的产品。


Service system

      Lei Shi Beijing Oriental International Ltd is a professional of street lights, and the tower manufacturer lights with strong scale and strength. It possesses two production lines under-equipped with strong technical force. The main products are: cone-shaped lamp, solar street lighting, courtyard, Jingguan Deng, Gao Gandeng series; traffic signal pole, under control, flag poles,and overhead billboard campaign. After many years of marketing, products are also widely used in the Northeast and cities across the urban and rural areas and exported to Southeast Asia, South Korea, Japan and other countries. It is a new, systematic marketing system continue participate the market competition actively. Our company treat the client honestly and virtually. And treat the benefit of treatment of partners rationaly. In order to enhance the customers' satisfaction, our company makes the following quality objectives about special system for marketing, quality: Marketing System First, expand the scale of the company and scale the production and effective management style. To ensure product quality and reduce the production cost control in oder to promote the leading of production costs , so that customers benefit. Second, make the market demand as value-orientation and the customer (peer) as the center of the target price. And enhance customer satisfaction as our mission. Stick to small profits but quick turnover and made out of good faith and long-term approach to marketing strategy. Third, to provide customers with comprehensive pre-market system of science and the technical advice, product design, product selection, installation and consulting services. Fourth, to provide customers with the products of supervision and testing positively. Co-operation to provide installation services, or send technical experts on site to guide the installation of street lamps, and debugging services. Fifth, to provide customers with the product after-sale maintenance services, such as product warranty period, providing customers with free maintenance and such as beyond product warranty, the only charge fee for a timely, thoughtful, warm and efficient service for maintenance. Commitment to quality First, strictly follow the ISO9000 quality management system procedures, according to industry standards, corporate standards or require customers to provide the technical conditions of product design, production and product testing, to ensure that customers meet the technical requirements of the contract. Second, to ensure the provision of street lighting contract in line with the provisions of the quality requirements in terms of the contract period to ensure the quality, design, manufacturing and materials, purchased parts of the surface defects caused by street for any damage, the defect failure, when received written notice of the buyer, free of charge for the repair and maintenance or replacement of the situation based on faulty street lamps. Third, I provide products to meet the technical specifications of the outside part of the problem caused by the quality of products or customers have their own problems, I will actively search for solutions to be adopted to facilitate customers. Quality objectives The passing rate 100% performance of the contract rate 100% customer satisfaction rate of processing 100% .Customer satisfaction rate 98% .A commitment to quality, strictly follow the ISO9000 quality management system procedures. According to industry standards, corporate standards or require customers to provide the technical conditions of the product Design, production and product testing, to ensure that customers meet the technical requirements of the contract.

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